Logistics Solutions

Customer Goals

  • Personalized Customer Advisor

  • AI Operations Manager

  • Automated procurement from front-line to vendors

Personalized Customer Support

AI Biz Assist Personalized Customer Support service helped the business automate the scheduling of repairs and preventive maintenance by managing all customer communications (e.g., phone calls, emails, etc.) while personalizing the customer experience based on customer history.

a robot on a table
a robot on a table
AI Operations Manager

AI Biz Assist successfully provided the customer with an efficient AI Operation Manager solution that enabled the creation of automated repair orders in the customer's Dealer Management System (DMS) while facilitating the daily communication notes documenting all trucks repaired during the day, including customer communication and specific truck/customer information. Furthermore, the customer was able to conveniently review truck repair comments from technicians in their customer-facing comment section on their invoice.

black and white industrial machine
black and white industrial machine
AI Procurement Specialist

AI Biz Assist provided its AI Procurement Specialist to help the customer to automate the truck parts procurement process by fully integrating with the customer DMS, the shop technicians, and the vendor's electronic ordering system.

purple and brown wooden shelf
purple and brown wooden shelf

Overall Improvement

The Customer increased overall customer experience KPIs by more than 33% by applying the 10x10x10 framework using AI as the "How" tool to achieve its growth goals.

AI Biz Assist